Cassandra Garris currently holds the position of Manager, Support for the Lucidworks Technical Support team. As having nearly 15 years of experience within a support organization, there are so many strange and unbelievable issues that Cassandra has seen or heard about. You can call her the customer whisperer, as she is great with helping to ease the mind of customers during some pretty tough production outages. Helping people is something both near and dear to her heart.
Cassandra Garris is speaking at the following session/s
Best Practices for Working with Your Fusion Support Team
Learn how to get the most out of your Lucidworks Fusion support team. Get tips to submit tickets including relevant information to get faster service, how and when to escalate a ticket, and how you can troubleshooting issues on your own.
This will help the customer leverage within their team how to first open a support ticket, and how to determine what is an escalation, and finally how to accomplish providing the information to be assessed quickly.
Lucidworks Fusion customers and partners responsible for submitting Support Tickets