Denise Lee Yohn
Brand Leadership Expert and Best Selling Author
Denise Lee Yohn is the go-to expert on brand leadership for national media outlets, an in-demand keynote speaker and consultant, and an influential writer. Denise is the author of the bestselling books What Great Brands Do: The Seven Brand-Building Principles that Separate the Best from the Rest and FUSION: How Integrating Brand and Culture Powers the World's Greatest Companies.
Denise Lee Yohn is speaking at the following session/s
KEYNOTE: IGNITE EXPERIENCE: Fuse Customer Experience and Employee Experience to Drive Your Growth
Customer experience is the new competitive battlefield where customer loyalty is won or lost. And among employees, the war for talent is intensifying. How do you win on both fronts? Denise shows you how to align and integrate your employee and customer experiences—and unleash their combined power to fuel your growth.Denise lays out the game plan you need to win the hearts and minds of customers and employees.
Technology and business leaders interested in integrating the customer experience with the employee experience to build a holistic digital experience that drives growth in all directions.