Jenny Gomez
Product Marketing Director
Lucidworks
Jenny Gomez is speaking at the following session/s
Connecting Insights in the Help Desk
Gone are the days of static KPIs for customer service that only measured a customer journey from the first reactive touchpoint. Here are the days where the entire customer experience - the signals, the personalization, the data connectivity - are part of a larger proactive service experience. In this session, learn why it's important to look beyond the help desk and into your commerce, brand and marketing workflows to create a connected experience that starts with your agent and ends with a delighted customer that keeps coming back for more.
Intended Audience:
If you are interested in connecting the entire customer journey at every touchpoint for a delightful customer experience, this session is for you.
Attendee Takeaway:
Learn how to connect the entire customer experience from signals, personalization and data connectivity to keep the delighted customer returning for more.
Level:
All Levels