Kate Leggett

Paul Anderson photo

VP, Principal Analyst
Forrester

Kate Leggett is speaking at the following session/s

Increase Customer Lifetime Value with Connected Experiences

Americas - EMEA | 10:01AM - 10:02AM |

Customers expect easy, frictionless experiences at every stage of the customer journey, from product discovery to purchase to post-sale engagement. Customer service organizations struggle to keep up with unconnected technology and information stored across channels. By connecting data across touch points, customer service becomes more strategically important, improving customer experience while increasing revenue and the lifetime value of customers.

Intended Audience
Technology and business leaders interested in improving experiences across the entire customer journey, leading to increase in revenue.

Key Takeaway
Learn how to connect customers with products and support using the channel of their choice with the full context of their actions.

 

Level:
All Levels